📋 Seller Service Task Checklist

  • Profile & Verification
    • Complete shop profile setup.
    • Upload valid business registration.
    • Provide verified mobile money number.
    • Link active WhatsApp business account.
  • Inventory & Listing
    • Scan and log inventory condition.
    • Match parts to precise VIN numbers.
    • Check and update stock levels daily.
    • Input transparent multi-tiered pricing.
  • Customer Interaction
    • Reply to WhatsApp chats under 15 mins.
    • Confirm part compatibility before sale.
    • Provide real-time part condition photos.
    • Issue clear regional delivery quotes.
  • Fulfillment & Security
    • Package components to prevent damage.
    • Verify mobile money payments before shipping.
    • Log buyer pickup signatures.
    • Report fraudulent buyer behavior immediately.

⚙️ Standard Operating Procedure (SOP) for Sellers

1. Part Intake and Cataloging

  • Task: When a new or used vehicle part arrives at your warehouse, it must be thoroughly inspected before listing.
  • Action:
    1. Clean the part and inspect for any structural damage, wear, or cracks.
    2. Assign an Item Grade (e.g., Grade A: Like New, Grade B: Minor Cosmetic Wear, Grade C: Functional but heavily used).
    3. Locate and document the OEM (Original Equipment Manufacturer) Part Number stamped on the component.

2. Creating a Compliant Marketplace Listing

  • Task: Publish the component to the Afri-part.com database so buyers can find it via standard or visual search.
  • Action:
    1. Take 3 clear photos of the part from different angles using a neutral, well-lit background. Ensure any part numbers or logos are clearly visible.
    2. Input the exact Vehicle Compatibility Matrix (Year, Make, Model, Engine Type, and Trim).
    3. Tag the part correctly within the system categories (e.g., Braking System, Engine Parts, Suspension) to ensure the platform’s Image Search Plugin can index it accurately.

3. Lead Management & Communication

  • Task: Handle incoming purchase requests generated from the marketplace interface.
  • Action:
    1. Maintain active status on the linked WhatsApp Business or phone line during your designated business hours.
    2. When a buyer reaches out, request their vehicle’s VIN (Vehicle Identification Number) to double-check compatibility against your part before completing the sale.
    3. Finalize the exact delivery or pickup location with the buyer.

4. Payment Verification & Order Dispatch

  • Task: Secure funds and hand off the auto part safely to the customer or logistics provider.
  • Action:
    1. Request payment through the platform’s integrated mobile money gateway (e.g., MTN Mobile Money).
    2. Crucial Safety Step: Verify the payment receipt directly in your mobile money wallet before releasing the part. Do not rely solely on screenshot proof sent by the buyer.
    3. Securely pack the item (especially fragile electrical parts or heavy cast iron blocks) and hand it to the courier or local transit hub for delivery.